Viva Paradise products carry a limited 90 day warranty on all workmanship and materials. Please inspect your shipment within 7 days of the receipt of products. If for some reason there is an issue, please contact Viva Paradise at customercare@vivaparadise.com immediately.
Viva Paradise reserves the right to repair or send a replacement product. Refunds will be given for the purchase price less the original shipping, handling and tax charges (if applicable).
Refunds are issued within 30 days of our inspection of the returned item (s).
Should any item be refused at the time of delivery and/or without a returned authorization (RA) number, a 25% restocking fee plus all shipping, handling and tax charges (if applicable) will be charged at minimum.
Please be sure to product is correct in style and color prior to your purchase. For your convenience we offer product swatches for your review prior to your purchase.
Only items with written prior approval which have workmanship issues with a Return Authorization Number are eligible for full purchase price (less S & H) refunds. For this reason, we require via email a written request before you return any item.
When returning an item, the item MUST be packaged in the original carton.
